Q: What does RETAAJ LTD sell?
A: We sell a growing range of accessories (wallets, handbags and belts), footwear, jackets, watches and sunglasses from popular brands, at discounted prices.
Q: How do I know what I am buying?
A: Every product page shows the brand, model name and key details. If you need more information or extra photos before ordering, message us on WhatsApp or email and we will help.
Q: How long does delivery take?
A: Orders are processed promptly after payment is confirmed. The available delivery options and estimated delivery times are shown at checkout, and tracking details are shared once your order has been dispatched.
Q: What are your delivery charges?
A: Delivery charges depend on your order and delivery location. The exact cost is always shown at checkout before you confirm your order.
Q: Do you deliver outside the UK?
A: Available delivery countries are listed at checkout. If you do not see your country, please contact us and we will do our best to help.
Q: Can I return or exchange an item?
A: Yes. You can cancel and return most items within 14 days of receiving them. Please see our Return Policy page for the full details and conditions.
Q: What if my item is faulty or not what I ordered?
A: Contact us as soon as possible with your order number and clear photos. If the item is faulty, damaged or incorrect, we will arrange a replacement or refund. This does not affect your statutory rights.
Q: How can I track my order?
A: Use the Track Your Order page and enter your order ID and email address. You will also receive updates by email or WhatsApp once your order has shipped.
Q: What payment methods do you accept?
A: We accept secure online payment methods. The options available to you are shown on the checkout page.
Q: Do you offer wholesale or bulk pricing?
A: Yes, we are happy to discuss bulk orders. Please contact us on WhatsApp or by email with the items and quantities you need.
Q: Can I request a product that is not on the website?
A: Yes. Send us the brand, model and, if possible, a photo of the item you are looking for, and we will try to source it for you.
Q: How can I contact you?
A: You can use our Contact page, email us at retaajltd@gmail.com, or message us on WhatsApp at +44 7401 894306.
