Last Updated:
October 19, 2026
At RETAAJ LTD, we want you to be happy with your purchase. If you are not, this policy explains how returns and refunds work. It does not affect your statutory rights under UK consumer law.
Cancelling and Returning an Order
- You can cancel your order and return items within 14 days of receiving them, without giving a reason
- To start a return, contact us at retaajltd@gmail.com or on WhatsApp (+44 7401 894306) within 14 days of delivery, with your order number
- Once you have told us, you have a further 14 days to send the items back to us
Condition of Returned Items
- Items should be unused and unworn, in their original condition, with all tags and original packaging
- Items that have been worn, damaged, altered or used (for example shoes worn outdoors, resized watches or belts that have been cut) may be refused or the refund reduced to reflect the loss in value
Faulty, Damaged or Incorrect Items
- If your item arrives faulty, damaged or not as described, please contact us as soon as possible with your order number and clear photos or a short video
- We will arrange a replacement or a full refund, including the original delivery cost, and we will cover the return postage
Return Postage
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We recommend using a tracked service, as you are responsible for the item until it reaches us. We will confirm the return address when you contact us.
Refunds
Once we receive and inspect your return, we will refund you to your original payment method within 14 days. Your refund covers the item price and standard delivery charges paid.
Contact Us
For help with a return, replacement or refund, contact us at retaajltd@gmail.com.
